tag:status.rentman.io,2005:/historyRentman Status - Incident History2024-03-29T06:23:44+01:00Rentmantag:status.rentman.io,2005:Incident/201837802024-03-12T05:00:56+01:002024-03-12T05:00:56+01:00Database upgrade<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:34</var> CET</small><br><strong>Scheduled</strong> - EU region users might face slight interruptions during this window</p>tag:status.rentman.io,2005:Incident/197505362024-01-23T06:00:36+01:002024-01-23T06:00:36+01:00Database upgrade<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:56</var> CET</small><br><strong>Update</strong> - We will be performing database upgrades during this window, which might effect customers on all regions</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>11:20</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rentman.io,2005:Incident/196535772024-01-16T07:30:16+01:002024-01-16T07:04:39+01:00Database upgrade<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>07:30</var> CET</small><br><strong>Completed</strong> - The system is mostly available, Western EU customers could still expect minor unavailability</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>06:29</var> CET</small><br><strong>Update</strong> - The system is mostly available, Western EU customers could still expect minor unavailability</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>05:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.rentman.io,2005:Incident/197203822024-01-16T07:15:57+01:002024-01-16T07:15:57+01:00Extended maintanence: the system is mostly available, western EU customers could still expect minor unavailability<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>07:15</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>07:10</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>07:06</var> CET</small><br><strong>Scheduled</strong> - The system is mostly available. A few accounts in western EU could still expect minor unavailability do extended duration of planned maintenance. Downtime will result in maximum of 5 minutes per account</p>tag:status.rentman.io,2005:Incident/194141462023-12-12T21:06:45+01:002023-12-12T21:06:45+01:00Reduced connectivity on EU-pod<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>21:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:53</var> CET</small><br><strong>Monitoring</strong> - We have migrated to an standby faillover and are monitoring the results. All connectivity issues should be resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>14:49</var> CET</small><br><strong>Investigating</strong> - We are investigating reduced connectivity on one of our EU pods</p>tag:status.rentman.io,2005:Incident/192972352023-12-04T11:00:23+01:002023-12-04T11:00:23+01:00Scheduled maintenance US datacenters<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>18:10</var> CET</small><br><strong>Scheduled</strong> - Monday December 4th at 04:00 EST we will proceed with a major upgrade of our infrastructure in our US datacenters. Between 04:00 and 05:00 there will be a few minutes where our services are not available. This effects customers hosted on US datacenters.</p>tag:status.rentman.io,2005:Incident/192972012023-12-04T05:00:41+01:002023-12-04T05:00:41+01:00Scheduled maintenance EU datacenters<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>18:06</var> CET</small><br><strong>Scheduled</strong> - Monday December 4th at 04:00 CET we will proceed with a major upgrade of our infrastructure in our EU datacenters (Frankfurt). Between 04:00 and 05:00 there will be a few minutes where our services are not available. This effects some of our customers in the EU.</p>tag:status.rentman.io,2005:Incident/178995912023-07-19T15:43:17+02:002023-07-19T15:43:17+02:00Issues with the performance of Calendar Sync<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>15:43</var> CEST</small><br><strong>Resolved</strong> - Infrastructural measures have been taken to improve stability and performance.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>14:30</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.rentman.io,2005:Incident/159316052023-01-25T14:47:59+01:002023-01-25T14:47:59+01:00Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:47</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:11</var> CET</small><br><strong>Monitoring</strong> - We have discovered a problem in the services providing the front-end of the application. We have implemented a temporary fix. If you still see the error page, clearing your browser cache might help.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:01</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:58</var> CET</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/126956172022-11-03T07:00:46+01:002022-11-03T07:00:46+01:00Scheduled maintenance global platform<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:25</var> CET</small><br><strong>Scheduled</strong> - Tuesday November 3 at 06:00 CET we will proceed with a major upgrade of our global platform. Between 06:00 and 07:00 there will be a few minutes where our services are not available. <br /><br />We've taken all necessary precautions to assure that the downtime will be as limited as possible. <br />We appreciate your patience and understanding. As always, if you have questions or issues, you can contact us through: https://www.rentman.io/contact</p>tag:status.rentman.io,2005:Incident/110714282022-09-13T13:01:14+02:002022-09-13T13:01:14+02:00Scheduled maintenance US datacenters<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>12:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:20</var> CEST</small><br><strong>Scheduled</strong> - Tuesday September 13th at 03:00 PT we will proceed with a major upgrade of our infrastructure in our US datacenters . Between 03:00 and 04:00 there will be a few minutes where our services are not available. This effects all customers in the US and Oceania Pacific region.<br /><br />We've taken all necessary precautions to assure that the downtime will be as limited as possible. <br />We appreciate your patience and understanding. As always, if you have questions or issues, you can contact us through: https://www.rentman.io/contact</p>tag:status.rentman.io,2005:Incident/110714142022-09-13T04:00:14+02:002022-09-13T04:00:14+02:00Scheduled maintenance EU datacenters<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>04:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>03:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:16</var> CEST</small><br><strong>Scheduled</strong> - Tuesday September 13th at 05:00 CEST we will proceed with a major upgrade of our infrastructure in our EU datacenters (Ireland and Frankfurt). Between 03:00 and 04:00 there will be a few minutes where our services are not available. This effects all customers in the EU.<br /><br />We've taken all necessary precautions to assure that the downtime will be as limited as possible. <br />We appreciate your patience and understanding. As always, if you have questions or issues, you can contact us through: https://www.rentman.io/contact</p>tag:status.rentman.io,2005:Incident/108385642022-08-28T07:02:14+02:002022-08-28T07:02:14+02:00Scheduled maintenance<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>07:02</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>05:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>17:58</var> CEST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>17:55</var> CEST</small><br><strong>Scheduled</strong> - Sunday August 28th at 05:00 CEST we will proceed with a major upgrade of our infrastructure. Between 05:00 and 07:00 there can be brief periods where our services aren't available.<br /><br />We've taken all necessary precautions to assure that the downtime will be as limited as possible. <br />We appreciate your patience and understanding. As always, if you have questions or issues, you can contact us through: https://www.rentman.io/contact</p>tag:status.rentman.io,2005:Incident/100283272022-05-19T16:39:50+02:002022-05-19T16:39:50+02:00Outage<p><small>May <var data-var='date'>19</var>, <var data-var='time'>16:39</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />We are continuing our investigation into the root cause of this incident. When we finalize this investigation we will post a postmortem on this page. <br /><br />At Rentman, we take all outages seriously. We want you to understand why it happened, what we have done about it, and what steps we are still taking. By being transparent about the incidents and our measures we hope to demonstrate our ongoing commitment to offering you a reliable Rentman platform.<br /><br />We thank you for your patience and continued support of Rentman, we are working hard to make sure we live up to the trust you have placed in us. If you have any questions or concerns, please don’t hesitate to reach out to us at support@rentman.io.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>14:36</var> CEST</small><br><strong>Monitoring</strong> - All servers are back online and everything should be running as normal. <br />We are monitoring the issue and investigating the cause of this outage. <br /><br />If you are still experiencing problems, do not hesitate to get in touch: <br />https://www.rentman.io/contact <br /><br />We apologize for any inconvenience caused by the downtime.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>14:07</var> CEST</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/98964262022-05-02T16:30:29+02:002022-05-02T16:30:29+02:00Outage<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:25</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the situation.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/96105742022-03-23T15:45:23+01:002022-03-23T15:45:23+01:00Outage<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:45</var> CET</small><br><strong>Resolved</strong> - We have identified the root cause of the outage and we are implementing mitigations to prevent this from happening again. This incident is now resolved.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:41</var> CET</small><br><strong>Monitoring</strong> - All servers are back online and everything should be running as normal.
<br />We are monitoring the issue and investigating the cause of this outage. If we know more we will post an update here.
<br />
<br />If you are still experiencing problems, do not hesitate to get in touch:
<br />https://www.rentman.io/contact
<br />
<br />We apologize for any inconvenience caused by the downtime.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:35</var> CET</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/92913152022-02-11T15:34:55+01:002022-03-07T14:07:55+01:00Outage<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:34</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:24</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the situation.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:04</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/92844342022-02-10T18:02:35+01:002022-02-10T18:02:35+01:00Outage<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>18:02</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:44</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the situation.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>17:20</var> CET</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/91588682022-01-25T13:27:15+01:002022-01-25T13:27:15+01:00Outage<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:27</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:12</var> CET</small><br><strong>Monitoring</strong> - All servers are back online and everything should be running as normal.
<br />We are monitoring the issue and investigating the cause of this outage. If we know more we will post an update here.
<br />
<br />If you are still experiencing problems, do not hesitate to get in touch:
<br />https://www.rentman.io/contact
<br />
<br />We apologize for any inconvenience caused by the downtime.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:45</var> CET</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/88555662021-12-15T18:53:08+01:002021-12-15T18:53:08+01:00Degraded performance in North & South America<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>18:53</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:52</var> CET</small><br><strong>Update</strong> - Our email delivery provider is again fully operational. We are monitoring the situation.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:12</var> CET</small><br><strong>Monitoring</strong> - We have rerouted the traffic from North & South America to stable servers and from first reports it looks like Rentman is operational again. We do see that our email delivery provider is still having degraded performance.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:57</var> CET</small><br><strong>Update</strong> - We have received reports of degraded performance of Rentman. We have identified the problem at our server supplier and are rerouting traffic to stable servers.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:56</var> CET</small><br><strong>Identified</strong> - We have received reports of degraded performance of Rentman. We have identified the problem at our server supplier and are rerouting traffic to stable servers.</p>tag:status.rentman.io,2005:Incident/80090392021-09-16T16:51:53+02:002021-09-16T16:51:53+02:00Outage<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:51</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:51</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:48</var> CEST</small><br><strong>Investigating</strong> - Rentman is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/78865222021-09-01T00:10:46+02:002021-09-01T00:10:46+02:00Connection time-out<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:10</var> CEST</small><br><strong>Resolved</strong> - We have successfully routed traffic away from the affected datacenter. All services are operational again. If you still experience connectivity issues, please clear your DNS cache.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>23:50</var> CEST</small><br><strong>Update</strong> - We are continuing to experience increased latency and network degradation. We have identified the source of the issue and are working with our upstream vendor to remediate it.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>23:34</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating timeouts logging into the application</p>tag:status.rentman.io,2005:Incident/70481412021-05-20T16:57:39+02:002021-05-20T16:57:39+02:00Limited CalDav synchronisation<p><small>May <var data-var='date'>20</var>, <var data-var='time'>16:57</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>15:33</var> CEST</small><br><strong>Investigating</strong> - The Rentman CalDav sync is experiencing an issue at the moment. We are currently investigating it and will provide further updates as they are available.</p>tag:status.rentman.io,2005:Incident/69131532021-05-04T11:51:48+02:002021-05-04T11:51:48+02:00Limited phone support<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:51</var> CEST</small><br><strong>Resolved</strong> - The issue has been resolved and we are available again on all phone lines.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:55</var> CEST</small><br><strong>Investigating</strong> - We are experiencing issues with our phone system, which may result in the support lines for Italy, France and DACH not being available. While we are waiting for the issue to be resolved, please send us an email, open a chat, or contact us at +31 30 711 6844</p>tag:status.rentman.io,2005:Incident/63587282021-04-01T10:52:38+02:002021-04-01T10:52:38+02:00Scheduled maintenance<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>10:52</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:08</var> CET</small><br><strong>Scheduled</strong> - To improve the performance of our software, we will migrate all accounts to a different hardware platform. This process will take place between 01:00 and 06:00 in the morning (in your local timezone) from Tuesday, March 9th until Saturday, March 13th. Migrating will happen automatically, and can take anywhere between 1 and 15 minutes during which your account will be unavailable.</p>